Council Post: How to adapt to hybrid work


Brian is the co-founder and CTO of . dial padThe leader in AI-powered communication and collaboration.

Now that we’ve been working remotely for a few years now, it’s no exaggeration to say that we’ve passed the stuttering hybrid work phase and entered the refining period. What is the future of hybrid work? We’re not going back, so it’s time to clarify the culture that makes sense.

9 out of 5 died

We know that people are working on any device, no matter where they are. They’ll make appointments while on the phone, get in the car, roll on the floor with the kids, all this while doing business. The workers of the future need the tools that make that movement possible, not the tools tied to the old reality of nine to five o’clock. People work at the same time, but have more starts and stops during the day. It’s actually better for work-life balance. For example, they take a break, go jogging in the morning instead of before work at 5am, and take their kids to soccer practice while still working at the best times for them.

For hybrid jobs to help businesses thrive, there are several challenges that need to be addressed.

meeting burnout

From the time I first went home in March 2020, I had an unreasonable meeting. A five-minute conversation in a cubicle is now scheduled for a 30-minute meeting, often taking several days to come due to everyone’s tight schedule. It’s an issue that affects all levels of employees.

more time zones

Part of the meeting burnout is that it’s harder to connect as more teams are working globally using time zones. But instead of coming up with creative solutions, meetings are getting faster to accommodate more people.

no office

As the flexibility of remote work has proven to be beneficial, the lack of face-to-face interaction can be destabilizing and difficult to replicate over email or video calls. Organic connections are still an important part of collaboration.

I have confirmed the problem. Now let’s find a solution.

fewer meetings

People find meetings to be the fastest way to get things done because they’re used to quick and productive office conversations. From a far-fetched perspective, the now standard is to pick up half an hour from someone’s calendar. Sometimes it takes days or weeks. This is where the beauty of asynchronous operations comes in. A lot of people think it’s an unproductive way of working because you can’t always reach everyone, but you can’t do that anyway.

Employees need a way to share ideas and communicate with key people, no matter where and when they log on. It’s important to make people feel you can deliver what they need in a timely manner and give them a chance to reply. For global teams, response times should be expected within each individual’s time zone, which can mean delays in response and normalize.

Nobody wants to spend time repeating conversations during business hours, and nobody wants to use multiple tools to do this. Modern businesses need to simplify their communications into one platform. Record and send video messages including related documents with the press of one button in one app. Every time a colleague logs on, you can still get your facial expressions, gestures and energy, and respond with your own video in a time frame that suits you. Two weeks from now, the 30-minute meeting will not be needed. Easier communication means more organic, but still virtual collaboration, to get the answers you need in an hour or a day.

This type of asynchronous communication creates a sharable chunk of communication that helps people over-communicate. This is an important part of successfully managing a hybrid work environment.

A.I

Mitigating some of the folds of hybrid and asynchronous communications means automating certain interactions.

For example, working in a contact center from home means you don’t have immediate access to resources when something goes wrong. AI technology stores a knowledge base and provides text-based or voice-based responses to questions. The callback can be terminated or put into a waiting state. The ROI is clear. Faster conversations create happier customers and lead to better sales.

From an insider perspective, AI can enter meeting summaries, list highlights, present work items, and more to keep decentralized teams on the same page. When team members around the world wake up, they have everything they need to create the most relevant to-do list for the day without having to look for information. Conversation data is automatically captured on the same platform, making it easy to search, find and share conversations. Information is never forgotten, cannot be misunderstood, and the AI ​​that delivers it saves time by highlighting the most important information.

Speech is the last offline dataset. Everything else is recorded and searchable (eg email, messaging, etc). Conversation is also possible with AI-powered voice intelligence capabilities.

leaning or falling behind

Truly adapting to hybrid operation in 2022 is a non-negotiable issue at this point. Organizations that don’t will have a harder time hiring and retaining employees who will lose their best workforce in jobs that offer flexibility while at the same time realizing that an hour of commuting is a waste of time and energy. Without taking advantage of the productivity tools that enable successful asynchronous operations, businesses will run slower, from initial ideas to scheduling meetings two weeks in advance and tracking responses.

And genuinely embracing hybrid work can open the door to competition. In a hybrid meeting of 10 people with only 5 in the office, providing the right tools means no one is penalized. Help your employees adapt to the new flow of software work instead of always face-to-face. Because that is the direction of work. Embracing this makes hybrid jobs a real, viable future that works for everyone.


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