Severn Trent supports 100,000 more water customers with £30m package


Water company Severn Trent has launched a £30 million financial aid package to help an additional 100,000 customers, warning that more people are struggling to pay their water bills due to a livelihood crisis.

The Coventry-based company serves more than 8 million customers and serves more than 8 million customers from the Straits of Bristol to the Humber and from central Wales to the eastern Midlands, with annual water rates of £389, the second lowest in the UK. Said it was a fee. .

The company has already subsidized water bills for about 215,000 customers through social billing, saving up to 90%.

With the new funding, Severn Trent will serve 315,000 people, representing approximately 6% of its total customers. This figure represents the number of customers rated as suffering from water shortages in the area.

“As the cost of living pressure continues, we’re acting now to support those struggling to pay their bills,” said Liv Garfield, chief executive officer.

“Our clients find it difficult to pay their bills for some customers, even though the UK’s second lowest combined bill is £1 per day.”

A year ago an industry consumer watchdog review of the availability of water found that 1.5 million households across England and Wales were living in water poverty and another 3 million were living in poverty, paying more than 5%. turned out to be Income minus the cost of your water bill.

The Consumer Council for Water has previously called for social water tariffs for struggling households and criticized the patchwork nature of the different nationally provided financial aids by local water suppliers.

Soaring food and energy costs over the past 12 months has likely increased the number of households struggling to pay for their water bills.

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Severn Trent’s proposal to increase support is as it reported pre-tax profit of £274 million, up 2.6% for the year to 31 March.

The FTSE 100 listed company also increased its shareholder dividend in line with inflation.

Severn Trent was fined £1.5 million last December for illegally draining sewage from a wastewater treatment plant in Worcestershire.

The company says 90 percent of its customers live within an hour’s drive of a designated bathing location, and it is committed to reducing the average runoff from storm surges and sewage treatment operations to 20 by 2025.

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